FLEXORA Refund & Return Policy

At FLEXORA, customer satisfaction is important to us. We encourage all customers to carefully review product descriptions, sizing information, and order details before completing a purchase.

This policy explains our guidelines for returns, refunds, and issues relating to your order.

All Sales Are Final for Change-of-Mind Purchases

Please carefully review your order before purchasing. We do not accept returns or provide refunds for change-of-mind purchases.

This includes situations where a customer changes their mind after placing an order, orders the wrong product, selects an unsuitable size, or decides they no longer want the item.

We encourage customers to review all available product information before completing checkout to ensure the product meets their expectations.

Damaged, Defective, or Incorrect Items

We want every customer to receive the product they ordered in acceptable condition.

If your order arrives damaged, defective, or incorrect, please contact us at flexora9@outlook.com so we can review the issue and determine an appropriate resolution.

When contacting us, please include:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the damage, defect, or incorrect item, where applicable.

Please contact us as soon as reasonably possible after receiving your order so we can investigate and assist you.

Where a product is confirmed to be damaged, defective, or incorrectly supplied, we will work with you to resolve the issue in accordance with applicable consumer protection laws.

Return Eligibility

Any return accepted by FLEXORA must be authorized by our customer support team before the item is sent back.

Returned products, where a return is approved, should be unused, in their original condition, and include their original packaging where reasonably possible.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped. If your order has already been dispatched, cancellation may no longer be possible.

Refund Processing

If a refund is approved where applicable, it will generally be issued to the original payment method.

Processing times may vary depending on your payment provider or financial institution. We will communicate any relevant details once your refund has been authorized.

Incorrect Shipping Details

Customers are responsible for providing accurate shipping information at checkout.

If an order cannot be delivered because an incorrect address was provided, please contact us. We will review the circumstances and explain any available options.

Additional shipping charges may apply if a replacement shipment is arranged.

Contact Us

If you have questions about this policy or need assistance with an order, please contact:

Email: flexora9@outlook.com

Our team will review your inquiry and respond as soon as possible.

Thank you for shopping with FLEXORA. We appreciate your understanding and support.